I purchased a "Carter firm" mattress from you at Mattress Outlet a couple of weeks ago and just wanted you to know that I couldn't be happier with my mattress and the whole buying experience! First of all, you made the store transaction easy--no pressure to buy, and then when we did return after a day or so, you remember us and made sure that we could take advantage of discounts available to us. Thanks so much!
In addition, he delivery crew could not have been more pleasant to work with. These guys were so friendly, polite., and professional--in and out in less than 10 minutes! They get gold stars!!!
Finally, I know that my son and his wife will recommend your store to friends in the area based on our experience. You are a credit to your company, and I appreciate your fine customer service. Thanks again for meeting our needs in a fine fashion!
PS: The mattress is WONDERFUL!
I bought a bed from the Pensacola store and Robert and David were the best movers to send!! They were super quick and really really nice! Thank them for me!
Bobby was knowledgeable and answered all of our questions (some before we even asked). They have a large selection with local warehouse for quick delivery. I researched multiple brands and read to many reviews to count. We were expecting a full day of shopping for the right fit for us but he was able to show us multiple models and explain the differences. I'm extremely happy we made this our first and Only stop! By far the easiest sales transaction I've experienced.
Our experience with Mattress Outlet has been exceptional. Stephanie spent a lot of time with us to make sure we were comfortable with our choice of mattress and frame. She spent time to explain the differences in mattresses and encouraged us to take our time trying out different options. She talked to us about our preferences and difficulties we had sleeping to help us find the best mattress for us. I have to extend my review to include the young men ( Rudy and Robert) who delivered the beds to our home. They were beyond exceptional in their professionalism and courtesy. I feel all the employees we encountered made this experience a pleasure instead of a chore. And no worries! We have already found them very available with questions and went out of their way to make sure we are satisfied. Would highly recommend them!
Excellent products at great prices. Very professional all around. The delivery service was professionally done by Rudy & Robert. 5 STARS all around!
My wife and I just bought a king mattress from here. Friendly, knowledgeable saleslady, great prices and they make everything so easy. Would have to say, we had a wonderful experience from start to finish...even the delivery guys were super nice and on time. Very refreshing to get such great service and follow through from everyone we met.
Best mattress place in Pensacola.... couldn't tell from the looks on the outside...Great prices ..very very knowledgeable.....will definitely go back..
Stephanie Allen was THE REASON I drove across town and bought my wonderful mattress and pillows on the spot! She spent time with me explaining the differences in memory foam verses other mattresses. I can't tell how valuable her knowledge was and her patience with me both in the phone and in person!
GIVE HER A RAISE!!! Lol
Amazing prices and so many to choose from. The manager Stephanie was very helpful and very professional! Will be back again!
I knew what I wanted before I walked in. It was wonderful to be directed to exactly what I was looking for! Stephanie (our sales person) was more than helpful. Most knowledgeable sales person I have ever dealt with. I will be sending friends and family! Kudos to Stephanie and Mattress Outlet! You rock! Sincerely, One Happy Grandmother
Great place to shop. Excellent products at great prices. Anita and I would personally like to thank our sales representative Stephanie A. She went above and beyond what you would normally expect and helped us turn our new house into a beautifully decorated home. A+++ to her and Mattress Outlet.
Just bought a bed and mattress from Mattress Outlet on Davis Hwy in Pensacola. Stephanie was incredibly knowledgeable & beyond helpful. She helped me find a very specific mattress because I was looking for a particular brand/model/year. The entire process was as convenient as could be. From a very vague description of what I was shopping for, she texted photos of bed frames & was able to find exactly the style I wanted. I was able to complete my purchase over the phone and received my new bed and mattress within a week. Even the delivery guys were awesome. They were meticulous and didn't leave a trace of packaging behind after they fully assembled my new bed -complete with the mattress & cover - and made sure it was placed exactly where I wanted it in the bedroom. A+++ value and service from Mattress Outlet, I couldn't have been happier with my entire experience. I most definitely recommend them!
Stephanie was really helpful and patient with me and my husband! We've been long time customers and she showed us the best customer service overall. We're looking forward to using our adjustable beds for a good night's sleep for a very long time!
Had a great experience at Mattress Outlet. The sales lady spent over 2 hours helping us pick the perfect mattress. She was very knowledgeable and extremely helpful. They have a wide selection. Would recommend to anyone looking to get a new mattress.
I purchased a Serta mattress along with adjustable bases. The salesperson was very knowledgeable, not pushy, and strived to help me select the product that was best for me and my budget instead of what was best for making the most profit. The delivery team was extremely professional, prompt, and detail oriented during the delivery process.
Not a beautiful place, to be sure, but a great selection with knowledgeable salespeople. By far, the NICEST delivery men I've ever met! Would highly recommend this store.
If you can get past the appearance, it's a pretty good place to shop a mattress. The associate who helped us out was very friendly and took a lot of time with us explaining the differences in the mattresses.
It was ok but nothing special.
Great store. Very friendly and not pushy like the other places. Love my new bed.
This store is a diamond in the rough. Its not fancy and has a warehouse feel but they had great prices, have stock on hand so delivery was 2 days instead of 2 weeks like many of the other local mattress stores and everyone was super friendly from the salesman to the delivery men. In a few months when we replace the bottom bunk mattress, we will be back!
Just bought my second twin Newport mattress from here for the same price. If you can get away from the fact that you're not going to be walking into a super nice indoor store, then you are going to walk away with a steal. Be sure to look on their website for any deals that they offer. Hunter and Mike were both nice and helpful. Hunter even helped load the mattress and box spring on top of my sedan. They also offer military discount.